Manufacturing

Ezon Automates the Traditional CRM to Build a Scalable Digital Ecosystem for its Business

Ezon automates the traditional CRM to build a scalable digital ecosystem for its business- Dhumi

The Client

Beginning the journey in 2016 as part of Elite Engineering, Ezon specialises in affordable and practical EVs. They focus on manufacturing two-wheelers, three-wheelers and industrial vehicles for a sustainable future.

The Challenge

The Client was facing operational problems, including complex pricing on bulk orders, and inventory management, quotation-based ordering systems, multi-warehouse management, and technical document sharing. The traditional CRM was unable to meet the requirements that were emerging due to the complexities.

Key Pain Points

  • Complex bulk-order and distributor-specific pricing management
  • Delays in quotation-based ordering workflows
  • Lack of real-time inventory visibility across warehouses
  • Difficulty managing multi-warehouse operations efficiently
  • Manual dependency in sales and operational processes
  • Disconnected coordination between sales, logistics, and production teams
  • Challenges in sharing and managing technical documents centrally
  • Limited scalability of the traditional CRM system

The Solution

Dhumi has developed an artificial intelligence-enabled ERP and eCommerce ecosystem for Ezon, specifically for their manufacturing processes. It streamlined their quotation process, managed inventory and warehouse management in real-time, consolidated all their technical documents in one place, and integrated all sales and production activities into one intelligent system.

The Result

Ezon cut manual processes by 65%, increased stock accuracy by 40%, and processed orders faster by more than 50% using automation and system integration. It has also helped in building a scalable digital ecosystem that would assist in business expansion in the coming years.